DN
Delicia N

1 reviews | Active since Aug 2018

23 Aug 2018, 05:46

No Feedback on balances and no reply on emails

My husband has been asking for over a year for a balance on this account! He has also stated that we no longer live in SA and therefor cannot be charged for phoned calls, smses and letters we never receive!

Pathetic we pay and pay every month, but never get a statement or response.

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply23 Aug 2018, 07:56
Official

We refer to the complaint received on 23 August 2018 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.