No feedback, no statements, arrears not reflecting when I get a statement.

Item: Brooks and Luyt
Rating: 1
Author: Damien S

I'm going to stop paying on this account. Asking for statements is like drawing blood from stone.

I am also at the end of my whitt. My credit record is shot and I keep on asking these guys to advise.

Apparently, I am 90 days in arrears, which is funny, since none of the statements they have given me has told me so. I have emailed Lerato as well as info to find out about this information, but they have told me nothing.

The last statement I received was on the 09 May 2018.

I asked for this information several times, I have received no response and now my credit record is 90 days in arrears for more than a year.

I have been paying on time, every single month!

Helpful (0)

Replies (4)

Brooks and Luyt's replyOfficial

17 Jul 2018, 10:43

We refer to the complaint received on 16 July 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Brooks and Luyt's reply17 Jul 2018, 10:43

Official

We refer to the complaint received on 16 July 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Damien S's updateReviewer Update

11 Sept 2018, 09:59

Good day, I've spoken to Laurelene Vermeulen ********** ) from FNB with regards to this matter and she has stated that there IS in fact an issue with this. I sent her proof of the listings on Transunion and she has agreed that the listing is incorrect. Please liase with Laurelene Vermeulen with regards to the details.

Damien S's update11 Sept 2018, 09:59

Reviewer Update

Damien S's updateReviewer Update

02 Oct 2018, 09:11

This is still not sorted. I am refusing the debit for this. Thank you

Damien S's update02 Oct 2018, 09:11

Reviewer Update

This is still not sorted. I am refusing the debit for this. Thank you

Brooks and Luyt's replyOfficial

02 Oct 2018, 11:46

We refer to the complaint received on the 02 October 2018 and hereby confirm that we act on behalf of FNB Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Brooks and Luyt's reply02 Oct 2018, 11:46

Official

We refer to the complaint received on the 02 October 2018 and hereby confirm that we act on behalf of FNB Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.