No communication - Harassment - Pathetic service

I have many issues! 1) I have been asking for a statement since February 2020 via email - NO REPLY 2) I made arrangements for smaller payments due to being unemployed as a result of Covid-19 - GETTING HARASSED VIA SMS TO PAY 3) I have been paying each month and yet you SMS me to make a payment because you received no payment, I even got this SMS in July when I made two payments - my original amount and a day later the new arranged total (by accident) Answer my emails and do your jobs and communicate back to me with the information I requested. STOP HARASSING ME!!! And don't tell me to email complaints @ brooksluyt.co.za or info @ brooksluyt.co.za because there is no response or resolution. ***