No communication

The service is bad and I don’t even get hold of you. I spoke to your agent Gugu and promised to send me my statement and I never received any of those, I explained her that there was errors on my contract when I bought my car with Wesbank and she promised to check if I qualify for any discounts and she never calls me after that. I don’t even receive communication regarding my balance, all you know is call if my payment is late. My number is ***