MM
Makhosazane M
1 reviews | Active since Aug 2018
26 Feb 2019, 15:04
NEVER ENDING HARASSMENT!
These guys are handling my FNB personal loan. They are a nightmare, they will call you more than 5 times a day but can't follow up or give feedback on queries. They have not been updating my payments on ITC when I asked that about it they said they would check with FNB accounts department and give me feedback. Till today I have been chasing around a supervisor by the name of Terrence Sambo who constantly says he'll get back to me but never does. This account is holding me back or wanna buy a car and house but I can't even apply for a credit card.
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Brooks and Luyt's replyOfficial
27 Feb 2019, 14:00We refer to the complaint received on the 26 February 2019 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Brooks and Luyt's reply27 Feb 2019, 14:00
Official
We refer to the complaint received on the 26 February 2019 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.