Money mongers with no customer skills

For attorneys these people can not provide any information regarding thier clients, I phoned them requested a statement proving that the CASH I PAY THEM is deducted from the money I owe thier client, thier answer is I must contact absa directly I then request a contact number for absa from them as to who I can get this information from and I am informed that they do not have contact numbers for thier clients, it seems the only information these people can provide is thier bank account and how much you must pay. Pathetic and poor customer service and people skills.