RL
Rachel L

1 reviews | Active since Jun 2014

10 Feb 2018, 13:09

Missed Calls / Calling but with no intention to speak

Can anyone in Management explain why your staff call us listen to us say hello......keep quiet then cut the call?????Previous supervisor said it was a fault on your side but its on-going.....Is this how you build a case?????

I would appreciate feedback

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply12 Feb 2018, 08:14
Official

We refer to the complaint received on 10 February 2018 and hereby confirm that we act on behalf of Nedbank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.