Misleading representation possible ********** debt collecting

I had contacted Brooks and Luyts to settle a debt on behalf of absa. I was dealing with an Agent by the name of Ashley Negonde. we had made arrangements to have the account settled at the end of Jan. Upon requesting banking details I was ghosted by Ashley and his organisation. I made calls and sent emails which went unanswered, from Jan to Date.

Today i called after getting a threatening SMS and i get told "sorry i miised the deadline the amount is higher". what a load of BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brooks and Luyts are deliberately doing this to obtain higher amounts from customers. not sure how ABSA gets companies that operates as ****s to do business on their behalf.