Lydia Tutu harassment complaint

Not surprised to see this company has close to 1000 negative reviews.

To be fair, I dot have an issue with Brookes and Luyts as a company per se as I have had decent conversations with other agents. I have spoken to Wesley and Majola and they were very respectful and helpful. There’s one specific agent who really got on my last nerve, Lydia Tutu.

Firstly to my knowledge, you call centres are not allowed to call you before 08:00 am and after 20:00 pm according to POPI and consumer protection act. Yesterday she calls me at 7:30 am, told her why she did that and arrogantly responded “It’s when I start work” no apology nothing. Told her not to do that. Today my phone is being blasted again, I answer. To my surprise it’s her again,I ask her “are you the lady I spoke to yesterday?” she said yes. The I said clearly you are doing this on purspose to call me at the same time again after I said not to. Then she says “ but it’s not like 6 am, this is I start work” and she giggles so it’s clearly a joke to her and gets a kick out of harassing. Account is in order, they have sent confirmation email as well. To Brooke’s and Luyts, what kind of people do you hire? Don’t ever call at that time again.