JL
Jacobus L
1 reviews | Active since Feb 2024
01 Feb 2024, 11:38
jaco
I am struggling to get my refund from them, I have phoned almost every week since the 15 of December, and it is not acceptable, I received a paid-up letter but still, my salary was debited for December. empty promises from every person I spoke to at the call center,1 even said I still owe the outstanding amount to FNB, I sent him the paid-up letter that was sent from them. and to responce sins then
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Replies (1)Brooks and Luyt's replyOfficial
02 Feb 2024, 07:52Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply02 Feb 2024, 07:52
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
