CS
Cecile S
1 reviews | Active since Nov 2019
03 Dec 2021, 14:00
Inefficiency at its best
I have been trying to get an official settlement letter from them for a Capitec account of my fathers after he had a stroke and I am sorting his affairs Oh yes he is a pensioner and this account goes back about 2016 when he closed his business Oh yes he did pay an amount which I assume he sucked out of his finger as they now want more Oh yes he did send the payment proof across more than once
I have agreed to pay it as it is small amount but I cannot get a simple letter even going through Capitec to them!!!!
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Replies (2)
Brooks and Luyt's replyOfficial
06 Dec 2021, 09:03Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Brooks and Luyt's reply06 Dec 2021, 09:03
Official
Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
CS
Cecile S's updateReviewer Update
09 Dec 2021, 09:27What a fight to actually pay the amount and sort this out; my rating will stand as I believe you do not represent quality and even worse are trying to push the blame onto Capitec; they could not even get any assistance to assist me!!!! Although I do think they at least helped as much as they were able too!
CS
Cecile S's update09 Dec 2021, 09:27
Reviewer Update
What a fight to actually pay the amount and sort this out; my rating will stand as I believe you do not represent quality and even worse are trying to push the blame onto Capitec; they could not even get any assistance to assist me!!!! Although I do think they at least helped as much as they were able too!