Incorrect debit order date.
Good day.
I arranged for my debit order to proceed on the 25th of each month, yet the last 3 months I have been debited on the 23rd. I then cancelled the debit order with FNB and informed Brooks and Luyt that I would be paying manually via EFT each month, in fear that Brooks and Luyt would not be able to get the date correct.
Yet this month I have again been debited on the 23rd. This is influencing my credit record and incurring bank fees. Please either change the date to the 25th as originally requested, or cancel the debit order.
We refer to the complaint received on 28 May 2018 and hereby confirm that we act on behalf of NSFAS.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Best regards,
We refer to the complaint received on 28 May 2018 and hereby confirm that we act on behalf of NSFAS.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Best regards,