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MvdL
Marina van der Linde

1 reviews | Active since Jul 2014

05 Nov 2018, 13:14

Incorrect contact details on their dialler list - have been stalking the wrong person now for months.

Brooks & Luyt have an incorrect contact number for a person they are attempting to collect from. I have been receiving up to 14 calls a day from them. In the rare event that I get through to a human on the other side to the phone, I tried many times to explain that I dont know the person they are looking for and they should please remove my number as a contact number for this person. I have been stalked by Brooks & Luyt for the past 8 odd months with no luck to have my number removed. I have been ensured and promised that his will not happen again, but yet, I received another call today.

I have been blocking all numbers from the Brooks & Luyt call centre, but it seems that numbers get regenerated daily - I cannot seem to get rid of them.

Please sort your verification system out and remove incorrect details from your dialler lists. I cannot understand why this can be so difficult.

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply07 Nov 2018, 16:40
Official
 
We refer to the complaint received on the 05 November 2018 and hereby confirm that we act on behalf of Capitec Bank. 

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably 

MvdL
Marina van der Linde's update07 Nov 2018, 17:29
Reviewer Update
Just the normal standard reply used for all your complaints. This is unacceptable and I have no doubt that the issue will continue to exist as I have been trying to have my number removed for almost a Year now.