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Juddy S

1 reviews | Active since May 2017

10 May 2017, 11:18

*********** and Very bad service

<p>In deed they will call many times in a day. I paid my account in full bcs agent gave me settlement discount. Payment done on the 25 November 2016 the lady called Glenda promised a closing letter till today nothing has happened. Instead they will call u telling that you owe, I don't know if this bunch of ......use the same system. </p> <p>I tried sending emails to ********** , kzn@brooksluyt , Esikhakhane@brooksluyt and smacdonald@brooksluyt no1 bothered to contact me. I ws jst wasting my energy. Then few weeks ago I started to contact their so called supervisor Thabiso Madisha on ********** 627 mxm he was just useless. Am very angry.</p> <p>Unacceptable *********** useless people

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply10 May 2017, 11:47
Official

We refer to the complaint received on 10 May 2017 and hereby confirm that we act on behalf of Truworths.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.