1 reviews | Active since Feb 2017
Inappropriate and harassing calls
<p>My woolworths account was handed over to Brooks & Luyt as i was struggling to pay and defaulted. They started calling me and when i eventually got a job, i made arrangements and started paying. </p> <p>Problem: They started calling me even when I was honouring my arrangement on time and never defaulted, sometimes I would received calls more than once a day. Eventually I asked that they don't call me anymore because i am paying the agreed amount & on time. It got even worse, because now they call, and when I answer, they just keep quiet. Sometimes more than once a day. Today at 07:32 am, Jabulani Dlamini called & asked me to verify my date of birth, & I did. When I asked what is the reason for the call, he said he is calling to make payment arrangements. When I told him I already made an arrangement, he kept quiet or put me on mute i don't know, for some time then hung up.</p> <p>Can you guys stop harassing me, i'm paying as per arrangement and i don't default. It's annoying now.</p> <p> </p> <p>Thanks</p>
We refer to the complaint received on 10 February 2017 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 10 February 2017 and hereby confirm that we act on behalf of Woolworths Financial Services.
We further confirm that the matter has been escalated to the Portfolio Manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Good day
Thank you Nomsa Sibanyoni for attending to my query and explaining everything. I appreciate the feedback.
Thanks
Good day
Thank you Nomsa Sibanyoni for attending to my query and explaining everything. I appreciate the feedback.
Thanks
Hi
Again, after making a new arrangement with Nomsa Sibanyoni, i still get calls almost every day for arrangements. Today, 25/04/2017, I spoke to Portia, apparently my arrangement has fallen away or I defaulted. Now I have to make new arrangements. What the hell is going on? I am paying my account on time, if not earlier. Why am i still get the annoying calls? Can I also request a statement please.
Thanks
Hi
Again, after making a new arrangement with Nomsa Sibanyoni, i still get calls almost every day for arrangements. Today, 25/04/2017, I spoke to Portia, apparently my arrangement has fallen away or I defaulted. Now I have to make new arrangements. What the hell is going on? I am paying my account on time, if not earlier. Why am i still get the annoying calls? Can I also request a statement please.
Thanks
