******* Practices & summons issued wrongfully by Brooks & Luyt to a paying Standard Bank Credit Card Customer

This is a complaint against Brooks and Luyt and a call for Justice for the summons Brooks & Luyt issued wrongfully against my name on 30 January 2020 while I pay them every month via debit order as part of the arrangement that is in place to pay my Standard Bank Credit Card that was handed over to them. I have been paying them for the past 12 months via a debit order that I arranged with them. I want to know why they issued summons on the 30 th January 2020 if I have an arrangement in place? Brooks & Luyt debited my Standard Bank account on the 24th January 2020 as per our arrangement but then went ahead to issue summons dated 30 January 2020. I only received an sms from Brooks & Luyt on the 7th February 2020 to inform me that summons have been issued, I then started to engage them vua theur Whatsapp services but did not get an answer to my query from Brooks & Luyt. I want to know Why did they ussue summons if I am paying the Standard Bank credit card as arranged and why didn't they contact me first before issuing the summons since I am paying and they have all my details?

I am tired of their unprofessional practices and I am tired of them acting like bullies with no consideration whatsoever about Treating Customers Fairly. Surely their business practices cannot be legal.

I want answers from Brooks and Luyt and Standard Bank Credit Card division for these ******* summons issued against my name. I want these summons reversed with immediate effect and I want assurance that I will not be billed for these ******* summons.

Though I pay the credit card on a monthly basis, Standard Bank & Brooks & Luyt does not send me monthly statements. It is always a process to get access to my statements which I am entitled to receive as a customer of Standard Bank Credit Card division.

I also want to know why in the summons dated 30 January 2020 Brooks and Luyt is demanding an amount over R69 000 when I know I have been paying the Standard Bank credit card & owe less than that amount because when I requested statements from Brooks & Luyt in June 2019, the outstanding balance was just over R62 000 and it is impossible that now, over 6 months later I owe over R69 000. I want summons removed and the correct outstanding amount to be reflected on the latest statements that they must send me.