I Want to Settle my Account But You Do Not Want My Money

They have been calling every month for me to make payment on my Nedbank account and i have been paying and increasing my payment. last month I asked for the settlement amount and and asked them to debit on the 26th of September 2022 which they did not, i then called them and asked why it was not done and they apologized and said they forgot to load the debit order. I then asked them to make sure that it is loaded for collection on the 26th of October 2022 which they confirmed and still have not deducted the settlement to date its the 27th. io called in and asked Bridget today to arrange a special debit for tomorrow but they instead told me to hold the line for about 20 minutes and when i asked is anyone there no one responds, i dropped the call to call back and there is no answer