VM
Vanesa M
1 reviews | Active since Sept 2024
08 Sept 2024, 12:57
I need my paid up letter
Can someone please help I need my paid up letter and my bureau details to be updated
I finished paying my account December 2023 after getting a settlement discount but till to date I haven't received my paid up letter I was assisted by Refilwe Mthabela but ever since I sent her proof of payment she no longer replys my emails
Helpful (0)
Replies (4)0
Replies (4)
Brooks and Luyt's replyOfficial
09 Sept 2024, 09:13Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply09 Sept 2024, 09:13
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
VM
Vanesa M's updateReviewer Update
22 Sept 2024, 14:382 weeks have passed now , no one haven't contacted me yet
VM
Vanesa M's update22 Sept 2024, 14:38
Reviewer Update
2 weeks have passed now , no one haven't contacted me yet
Brooks and Luyt's replyOfficial
26 Sept 2024, 09:41Good day,
Please accept our apologies for the delayed response, and thank you for your patience.
Kindly be advised that we requested your paid up letter and have not receive it as yet, a follow up email has been sent in order to speed up the process and we will revert back to you by the 27 October 2024.
Should you require further assistance regarding the above, kindly feel free to contact our office . We more than happy to assist.
Trust the above is in order.
Kind Regards,
Customer Care Team
Please accept our apologies for the delayed response, and thank you for your patience.
Kindly be advised that we requested your paid up letter and have not receive it as yet, a follow up email has been sent in order to speed up the process and we will revert back to you by the 27 October 2024.
Should you require further assistance regarding the above, kindly feel free to contact our office . We more than happy to assist.
Trust the above is in order.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply26 Sept 2024, 09:41
Official
Good day,
Please accept our apologies for the delayed response, and thank you for your patience.
Kindly be advised that we requested your paid up letter and have not receive it as yet, a follow up email has been sent in order to speed up the process and we will revert back to you by the 27 October 2024.
Should you require further assistance regarding the above, kindly feel free to contact our office . We more than happy to assist.
Trust the above is in order.
Kind Regards,
Customer Care Team
Please accept our apologies for the delayed response, and thank you for your patience.
Kindly be advised that we requested your paid up letter and have not receive it as yet, a follow up email has been sent in order to speed up the process and we will revert back to you by the 27 October 2024.
Should you require further assistance regarding the above, kindly feel free to contact our office . We more than happy to assist.
Trust the above is in order.
Kind Regards,
Customer Care Team
VM
Vanesa M's updateReviewer Update
29 Oct 2024, 10:42Hi
I have been patiently waiting...when will I get my paid up letter
I have been patiently waiting...when will I get my paid up letter
VM
Vanesa M's update29 Oct 2024, 10:42
Reviewer Update
Hi
I have been patiently waiting...when will I get my paid up letter
I have been patiently waiting...when will I get my paid up letter