I need my paid up letter

Item: Brooks and Luyt
Rating: 1
Author: Charmaine M

You have been harassing me to pay the nedbank personal loan account, calling me non stop and now that the account is paid and settled I have to struggle to get through to your contact centre dial *** no answer and the *** which requires a password that I don’t even know..

I was assisted by Lebogang tshiloane whom I send my proof of payment to her after I had received a settlement quote via email from her till date she has not acknowledged nor rep**** to my email..

Can someone help I need my paid up letter and my bureau details updated accordingly.

Your Ref: *** Our Ref: ***-NBPLO-2018

Helpful (0)

Replies (3)

Brooks and Luyt's replyOfficial

21 Dec 2021, 13:58

Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Brooks and Luyt's reply21 Dec 2021, 13:58

Official

Charmaine M's updateReviewer Update

05 Jan 2022, 11:37

I have not heard anything yet from you guys regarding my paid up letter, you keep telling me that it’s requested from Nedbank since the 18th of December till date I have not heard anything from you yet.

What is the hold up I need that paid up letter and my account closed and updated on all bureaus.

Charmaine M's update05 Jan 2022, 11:37

Reviewer Update

Brooks and Luyt's replyOfficial

07 Jan 2022, 08:18

Good day

Please accept our apology for any inconvenience and frustration caused.

Kindly be advised that your paid up letter has been sent to you via email on the 6 January 2022.

Brooks and Luyt's reply07 Jan 2022, 08:18

Official

Good day

Please accept our apology for any inconvenience and frustration caused.

Kindly be advised that your paid up letter has been sent to you via email on the 6 January 2022.