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LG
Louise G

1 reviews | Active since Feb 2018

30 Jun 2023, 08:20

Horrible service

I have been asking for my statements to be sent to me for months now and still haven't had any luck. Now I won't be paying anything further until I get these statements emailed to me. Everytime i call I get different answers.. Honestly don't think these people know what they doing. Yesterday I was advised that my payments are not being received

0
Replies (4)
Brooks and Luyt
Brooks and Luyt's reply30 Jun 2023, 09:41
Official
Good day, 

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team
LG
Louise G's update30 Jun 2023, 09:54
Reviewer Update
I don't want a call, I need my statements to be emailed to me.
LG
Louise G's update03 Jul 2023, 07:58
Reviewer Update
Still haven't received any statements from Brooks and Luyts... I will not be making any further payments if i dont receive statements. Because I've been paying and keep getting different calls saying I haven't been making payments.

I need statements mailed to *** today if not received today I won't be making any payments.

It has been the worst service I've ever received
Thank you
Brooks and Luyt
Brooks and Luyt's reply03 Jul 2023, 15:47
Official
 
Good day, 

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards,
Customer Care Team