LFl
Lee-Mor Farao leemorwilkinson
1 reviews | Active since Jan 2023
05 May 2025, 09:43
HORRIBLE SERVICE
Over the weekend I accidentally transfered my last R300 into an old Credit card account (Capitec) the Credit Card is not active as it was settled and closed in 2021. I don't know why it was never removed from my profile on my App. When I try to transfer my R300 back into my savings account it does not allow me to. I contacted Capitec, they Refered me to Brooks and Luyt. The assistant that I spoke to sounded miserable and Rude and said there's nothing she can do... MY LAST R300 TO FEED MY KIDS JUST GONE!!! I can see it laying there in the account but no one can assist me!!! ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ¤¬ðŸ˜¡
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Replies (1)Brooks and Luyt's replyOfficial
07 May 2025, 07:46Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply07 May 2025, 07:46
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance, and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
