Horrible customer service, *********** staff and listing clients on credit bureau without reason

I am trying to assist a client whom your firm has been harrassing for 2 years! She has provided you with emails and proof that she does not owe Cell C the amount of R274.02. This woman has been working for the bank for 35 years never putting a foot wrong and you have listed her on the credit bureau which means that she can not be considered for other job offers which require credit checks. She has out of complete frustration sought an attorney's assistance yet you do not seem to be able to aswer a phone call. The telephone number on your emails to the client is invalid (***). Your website 8777 number is invalid... the headoffice in Capetown gave me two numbers and wished me good luck in trying to reach you. I was given a number to dial by your 9888 number, explained that I want to talk to Cell C collections and was referred to ***. This person answered the phone, confirmed that this is the Cell C department and after listing to my story told me no she only does Capitec. I was then given the number of ***. A call centre which two agents could not assist me in telling me what your firm has written on your system under this client's name. If you have even looked at her emails and complaints!? One referred me to another person and the next person simply put the phone down after listing to my story. Call me back on *** or email *** is you wish to settle this matter without further complaints against you.