SN
Syfo N

1 reviews | Active since Aug 2013

24 May 2017, 15:16

Honour the Payment Arrangement I made with you!

<p>I made an agreement with Brooks & Luyt to pay R400 monthly from April 2015 up until August 2017. I have been paying consistantly without fail. When I called them 2 weeks ago to confirm that my last payment would be in Aug 2017 I was told that No, my last pyemnt is in Feb 2018 (6 month's later).</p> <p> </p> <p>I disputed this, since we had a formal arrangement on paper that clearly states that no further amounts will be deducted from my account except for what we agreed on , and the monthly payments and intrest from April 2015 up to August 2017 is clearly stated on the agreement. I was told I would receive a call back within two days, that has not happend, its been two weeks now. I decided to call them yesterday nd I ws put on hold for over 20 minutes. I called again today and guess what, i have to explain everything from scractch, as nothing has changed from our last conversation.</p> <p> </p> <p>I need my account to be sorted out because I will not accept any extra payments that I did not agree to.</p> <p> Also, stop harrassing me about not making payments when I have never, not once missed a payment since 2015!!</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply24 May 2017, 15:37
Official

We refer to the complaint received on 24 May 2017 and hereby confirm that we act on behalf of Standard Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.