Harrassment
I completed paying my NSFAS account in February. I received a statement from NSFAS showing a zero outstanding balance. Yet I keep getting silent calls and requests to pay my account from NDS and Brooks and Luyt. I have been asked to send a proof of payment yet I have never received an email with a email address to send the proof of payment to.
Helpful (0)
Replies (2)0
Replies (2)
Brooks and Luyt's replyOfficial
23 Apr 2019, 07:53We refer to the complaint received on the 18 April 2019 and hereby confirm that we act on behalf of the National Student Financial Aid Scheme.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
Brooks and Luyt's reply23 Apr 2019, 07:53
Official
We refer to the complaint received on the 18 April 2019 and hereby confirm that we act on behalf of the National Student Financial Aid Scheme.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably
's updateReviewer Update
30 Apr 2019, 11:02So.. I received a call from NDS this morning. The lady said that they had finally received proof from NSFAS that my account was paid off and that she was going to close the account on her side. I was relieved to finally hear this from NDS.
2 hours later, I receive another call from NDS. The gentleman calling me said that he was calling about the last payments which I had not done.
I don't understand how any organisation can be so badly managed. From day one, I have had issue after issue with NDS and their poor record keeping. I am hoping to never hear from NDS or Brooks and Luyt again.
's update30 Apr 2019, 11:02
Reviewer Update
So.. I received a call from NDS this morning. The lady said that they had finally received proof from NSFAS that my account was paid off and that she was going to close the account on her side. I was relieved to finally hear this from NDS.
2 hours later, I receive another call from NDS. The gentleman calling me said that he was calling about the last payments which I had not done.
I don't understand how any organisation can be so badly managed. From day one, I have had issue after issue with NDS and their poor record keeping. I am hoping to never hear from NDS or Brooks and Luyt again.