LB
Lindi B

1 reviews | Active since Jan 2018

04 Jan 2018, 08:43

Harrassment

I dont know how to stop this. I am up to my eye***** with these people phoning, sms’s and constant harassment. I would understand if I did not pay every month but this is not the fact. The people phone you to thank you for payment, remind you of payment and just once again to remind you of payment. One should think that after years (4years) to be exact And not skipping payment I should be able to remember to make payment. I dont need to be thanked for payment. As this is not a thank you as they put these calls and sms’s against your account and that is how these people make their money. If that is not all, if they dont get hold of me they phone my mother and my child on their cellphones and harrasses them!!!!! I want management to stop this right now!!!! You can contact me on my mail ********** to tell me what is going to be done about this and if not, I will sue you for harassment!!!!

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply04 Jan 2018, 09:17
Official

We refer to the complaint received on 4 January and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

LB
Lindi B's update04 Jan 2018, 10:51
Reviewer Update
I really hope you do this quick as I received another call 5 minutes ago. This is absurd and going much too far for my liking. If not handled today I will hand this over to my attorney Ms Chinette de Beer from Hinrichsen Attorneys and then YOU Brookes & Luyt will be billed for all unnecessary Legal cost and for HARASSMENT in the First degree. My promise to you.