Harrasment and incompetence
<p>We were contacted due to us owing money on our Standard Bank Loan account. </p> <p>There were no issues and I agreed on a debit order to be taken each month.</p> <p>About two months ago we were contacted over and over again saying the payment was not made yet the debit order did go off.</p> <p>Now low and behold today we get an sms saying payment was not made. The debit order did go off!!!!!</p> <p>I am sick and tired of their incompetence and harrasment regarding payments yet every month the debit order goes off. They make you feel like a ********. If this goes on I will be taking it further.</p>
We refer to the complaint received on 16 May 2017 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 16 May 2017 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.