Harrasment
<p>My Husband passed away 5 years ago and. We were married in cop and was left with a enormous dept. He had no will and it went into late estate. I was handed over to Brook & Luyt attorneys by FNB. The late estate went into liquidation. Section 34 letters as well as the liquidation letter from the magistrate was e-mailed to them. I kept on receiving calls at all hours of the day and night. I got this letter sent to me from the above company. </p> <p>Good day</p> <p> </p> <p>We refer to the below email.</p> <p> </p> <p>Please be advised that after receiving documents you sent us from your lawyer,</p> <p> </p> <p>We have forwarded them to our client FNB and that’s when it was confirmed we should close the file on our side however</p> <p> </p> <p>For more information regarding the account, kindly please contact any FNB branch.</p> <p>Kind Regards….…. ?</p> <p> </p> <p>Lerato Moroane.</p> <p> </p> <p>I dont owe this money and has been finalised by the court.</p> <p>Even after i received the letter fom them. I am still receiving phone calls from this number . ********** which is a number belonging to Brooks & Luyt.. And the harrasment is not ending.</p>
We refer to the complaint received on 17 July 2017 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 17 July 2017 and hereby confirm that we act on behalf of First National Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
Just after i posted about my complaint. I have received 3 more calls from the same number. I told the caller that enough is enough.
Just after i posted about my complaint. I have received 3 more calls from the same number. I told the caller that enough is enough.
I just want to give everyone an update and the out come of the above matter.
I am very pleased with the outcome and thank Carmen Visagie for her response and promise from Brooke & Luyt that i wont be receiving anymore correspondence from them.
They have been true to their word. All phone calls have ceased.
Thank you once again Carmen.
Good day Mrs Fordham
On behalf of CSS I extend my sincere apologies for the way in which this matter was handled.
We expect all our employees to maintain the highest level of professionalism and have no tolerance for inaccurate or erroneous information to be communicated to any of our clients or their customers.
We confirm that the documentation was received and sent to our client FNB who in turn instructed us to close the file and seize collections on the matter. We further confirm we have closed the file and no further communication will be received from our offices.
My sincere condolences for your loss.
Trust you will find the matter in order.
Regards
Carmen Visagie
Customer Service Supervisor
132 Jan Smuts Avenue, Rosebank, 2193
P O Box 1409, Parklands, 2121
Tel : 011 ********** /9130; Fax : 011 **********
E-MAIL: **********
I just want to give everyone an update and the out come of the above matter.
I am very pleased with the outcome and thank Carmen Visagie for her response and promise from Brooke & Luyt that i wont be receiving anymore correspondence from them.
They have been true to their word. All phone calls have ceased.
Thank you once again Carmen.
Good day Mrs Fordham
On behalf of CSS I extend my sincere apologies for the way in which this matter was handled.
We expect all our employees to maintain the highest level of professionalism and have no tolerance for inaccurate or erroneous information to be communicated to any of our clients or their customers.
We confirm that the documentation was received and sent to our client FNB who in turn instructed us to close the file and seize collections on the matter. We further confirm we have closed the file and no further communication will be received from our offices.
My sincere condolences for your loss.
Trust you will find the matter in order.
Regards
Carmen Visagie
Customer Service Supervisor
132 Jan Smuts Avenue, Rosebank, 2193
P O Box 1409, Parklands, 2121
Tel : 011 ********** /9130; Fax : 011 **********
E-MAIL: **********