JB
Justin B

1 reviews | Active since Nov 2011

17 Dec 2019, 12:33

HARASSMENT FROM BROOKS & LUYT EVEN THOUGH I PAY MONTHLY.

In 2018 I lost my job and was ****** of all the money in my bank account (R32000), so FNB decided to come after me for my outstanding debts. They have sent a terrible company by the name of Brooks and Luyt to collect my Loan payment. I made arrangements to pay R200 per month. After 3 months of paying this, I was continuously phoned and eventually told that R200 is not enough. I need to pay the instalment off R2500. I said I could not. They asked me to send them proof of income, 3 months bank statements, and a budget which I have supp**** 4 months ago. Eventually, I received a call which said that FNB has decided the R200 is too little and that they want the R2500 per month that I agreed to when I signed the contract and could afford it. I explained that at the time I signed the contract I earned R35000 per month and now I earn R15000 before deductions. Every month I make my payment. And every month I get 40 - 50 phone calls from agents telling me that I need to pay more. This is harassment and I will be going to the police and opening a case of harassment against Brooks & Luyt attorneys for there continuous phone calls. I get called during work every day. I get called on weekends. I get called after hours. I have saved 7 different phone numbers on my phone from these agents and there are countless others which I just don't answer. I am sick to death of speaking to your agents and them telling me the same thing. I have to confirm my ID number just so they can tell me that they want the full amount. If i don't confirm my ID number they wont talk to me.....? If you phone me on my phone......who the hell do you think is going to answer? So why do I have to confirm my ID number, My address, My cell number (Which you just called me on????? What a stupid idiot that person was!!!!!). All this so you can tell me you want more than R200? Do you not think if I could pay more I would pay more? Do you think I enjoy getting phone calls from you blood sucking mosquitos? If I had the money I would have paid a long time ago so that I don't have to get harassed by you gutter surfing ****bags who thrive on people's misfortune. Unfortunately I cannot so that means I HAVE TO GET HARASSED DAILY BY YOU?? NO AND NEVER. I WILL BE GOING TO THE POLICE STATION TODAY AND SORTING THIS OUT FOR GOOD. IM DONE WITH YOUR ABUSE AND HARASSMENT. i SUGGEST YOU STOP PHONING ME FOR YOUR OWN SAFETY.

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Replies (4)
Brooks and Luyt
Brooks and Luyt's reply17 Dec 2019, 13:09
Official
Good Day Justin B,

Please accept our apology for any inconvenience caused and kindly be advised that this has been escalated to the relevant Manager for further investigation.

Please note that someone will contact you as soon as possible to discuss the above complaint.

Kind Regards 
JB
Justin B's update17 Dec 2019, 13:59
Reviewer Update
It's so sad and really not a good impression your company or the people working for the company portray. Call Service Agent Supervisor Terence, returned my call/complaint.

Terence asks for me to confirm my ID number...(No surprises there) and I do it. Terence then starts saying I laid a complaint on hello peter and he wants to assist me. I asked him how he would assist me as he can't assist me. Since the computer system that Brooks and Luyt uses dials the numbers and then assigns it to an agent and they have to phone.

I asked if I was correct and he said yes.

So I asked again so how are you going to assist me?

His reply, I want to understand if you are now employed and how much I can afford to pay...? Really.....??
After I put it in my original complaint that I am paying R200 per month.

Wait for it......Terence replies, there is no amount on my complaint???

I just did a quick scan over my complaint and saw the amount mentioned there 4 times......*facepalm*

What is this world coming to when a customer complains, a person of some power and position (supervisor) receives the complaint and doesn't take any notice of what the complaint was about.......but the supervisor then decides in his wisdom....or lack thereof to phone the customer so that the customer can confirm information which is in the complaint!!!

Talk about aggravating or poking the bear! **** Me. Its like i have to do his job for him as well. Damnit.

After me challenging Terence on the details of the complaint and where I had in fact listed the amount I asked Terence to read the complaint back to me........GUESS WHAT????
He had another complaint from a standard bank client. The **** didn't even have my complaint in front of him but was phoning me to sort out my complaint.

I rest my case. And this was a supervisor......imagine what the normal plebs would have done.

Useless, Dumb blood sucking mosquito's who don't know what they talking about. Have no clue what customer service is. They bully people and harass people by threatening them with summons and continuous phone calls.

This is completely embarrassing and if i owned the company I would be disgusted that this type of thing is happening on my watch.
Brooks and Luyt
Brooks and Luyt's reply17 Dec 2019, 14:38
Official
Good Day Justin B,

Once again, we do apologize for the inconvenience caused. 

I have just spoken to the Manager for this department and she has advised that she has contacted you personally.  Can you please confirm that you did indeed speak to her?

Kind Regards
JB
Justin B's update17 Dec 2019, 16:03
Reviewer Update
I have spoken with the manager and sent her the documents she requested to her eemail address she has given me ***.

And while on the phone with her I saw another agent phoning me from brooks & Luyt.

And again at 3:19 I received another call from another agent wanting me to confirm my ID Number, Email Address, Place of residence........Ai.......

B & L : 08:06
B & L : 11:38
B & L : 13:24 (Terence)
B & L : 14:02 (Manager)
B & L : 14:04
B & L : 15:19

This Is just today. And this is not harassment??

16.12.2019 @ 08:09
14.12.2019 @ 12:49
14.12.2019 @ 08:21
13.12.2019 @ 08:40
12.12.2019 @ 15:27
12.12.2019 @ 13:03
12.12.2019 @ 08:29
11.12.2019 @ 15:42
11.12.2019 @ 12:12
11.12.2019 @ 08:28
10.12.2019 @ 16:13
10.12.2019 @ 13:10
10.12.2019 @ 08:22
09.12.2019 @ 17:00
09.12.2019 @ 13:54
09.12.2019 @ 13:20
09.12.2019 @ 08:17

NOT HARASSMENT??

I BEG TO DIFFER.