Harassment for an account that is not mine

Item: Brooks and Luyt
Rating: 1
Author: Hazel A

I receive at least 5 calls a day from you company every day. This is absolute harassment, furthermore, I have told your call center agents that I am not the owner of Sky Blinds an I do NOT have a FNB credit card. Please go and do a dam CIPC search and see that I don't own the company. The reference is ********** . If you continue to harass me, I am going to report your company to the relevant controlling body.

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Replies (1)

Brooks and Luyt's replyOfficial

26 Oct 2018, 14:37

We refer to the complaint received on 26 October 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably

Brooks and Luyt's reply26 Oct 2018, 14:37

Official

We refer to the complaint received on 26 October 2018 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably