1 reviews | Active since May 2017

16 May 2017, 07:59

HARASSMENT BY THIS FIRM!

<p>I am under debt counselling and since March this year I am being harassed by this firm regarding my ABSA Credit Card. Despite numerous communications from my debt counsellour and confirmation that payments are being received, Brooks Luyt keeps on phoning me up to 5 times a day!! My debt counsellour will now be referring ths matter to the NCR.</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply16 May 2017, 08:50
Official

We refer to the complaint received on 16 May 2017 and hereby confirm that we act on behalf of ABSA Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.