KB
Karen B

1 reviews | Active since Sept 2015

30 Nov 2016, 08:48

Harassment by phone and sms

<p>I pay my account every month without fail but still receive phone calls at work and threatening SMS's that "the legal process has already begun and that a summons will be issued shortly and served by a Sheriff at my home or place of work" total ********* and ******* practice,</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply02 Dec 2016, 09:35
Official

We refer to the complaint received on 30 November 2016 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.