Harassment and no record update

<p>I was handed over to Brooks and Luyt by FNB Credit card. I receive numerous calls from Brook and Luyt daily for the same enquiry at all hours of the day and night of which I feel totally harassed due to lack of record keeping.<br /> I have a problem, I seem to pay every month and have a payment arrangement in place. Yet my credit profile is not updated accordingly. It is showing my last payment date as at 29/09/2016. I am trying to get my status to improve and ruining my credit record. To date there is no payment history.</p> <p>There is no payment history on my credit report XDS CREDIT, Compuscan, Experian and Transunion profile preceding 29/09/2016. After enquiring about this matter I was told that they will update my profile should they feel they need to. </p> <p>In July 2017 I requested my latest statement from Tshegofatso Matomela, I was sent a February 2017 statement. The call centre service really is pathetic.</p> <p>I need my account to be sorted out because I will not accept any extra payments that I did not agree to.</p> <p> Also, stop harassing me about not making payments when I have never, not once missed a payment.</p> <p> </p> <p> </p>