Harassment 6 months after settlement of account

Item: Brooks and Luyt
Rating: 1
Author: Magda N

We have settled an FNB loan account in June 2018, but continue to be harassed with daily phonecalls and threatening text messages. Proof of payment has been sent to them at least 5 times.

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Brooks and Luyt's replyOfficial

07 Dec 2018, 15:50

We refer to the complaint received on 7 December 2018 and hereby confirm that we act on behalf of First National Bank .

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Brooks and Luyt's reply07 Dec 2018, 15:50

Official

We refer to the complaint received on 7 December 2018 and hereby confirm that we act on behalf of First National Bank .

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.