kM
konanani M

1 reviews | Active since Jun 2015

28 Mar 2022, 08:20

HARASSMENT

I’m beyond annoyed by this company, I paid up this account because I was sick and tired of the constant harassment even though I was paying it monthly. It’s been 2-3months now and I’m still waiting for the paid up letter, worse part is each and every week I receive emails and messages reminding me to pay an account that’s fully settled. The agents I’ve not only do they provide false information but you can hear just by talking to them that you’ve wasted your resources to call this annoying company.

The lady I spoke to this morning was the cherry on top, not only did she make it clear that there’s nothing she can do to help me but she mentioned that I should follow-up with their administrator about the delay with getting my paid up letter..so I should do your job for you.

I’m tired of the harassment REMOVE my details from your communication database and stop harassing me.

0
Replies (2)
Brooks and Luyt
Brooks and Luyt's reply28 Mar 2022, 08:57
Official
Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further  assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly. 

kM
konanani M's update18 Jul 2022, 08:38
Reviewer Update
This is ridiculous, it’s been 5-6 months now and still no sign of my paid up letter. Every time I call no one seems to know what their doing and I’ve come to the realisation that they we’re trained to constantly use “I can’t help”