LP
Louise P

1 reviews | Active since Jun 2020

08 Jun 2020, 14:53

Harassment

Actually they do not deserve any rating because of their poor service. Been receiving constant calls and messages about a person that share the same NAME as myself.....take note not surname or ID,but must have been giving my cellnr as contact no for arrears on a Home loan and a personal loan at FNB.Have sent numerous emails,called several times to clear this up and it just stops for a whole then it happens again. It's very poor on company side to not go back and check previous record or phone calls logged regarding this. They need to find a better way to ensure they have the correct person. I am at stage where I am going to see an attorney to send them a formal letter because it's annoying.

0
Replies (1)
Brooks and Luyt
Brooks and Luyt's reply08 Jun 2020, 17:04
Official
Good day

Thank you for bringing this matter to our attention and kindly accept our apology for any inconvenience caused.

Can you kindly send me an email with you details to complaints(at)brooksluyt.co.za so that we can rectify the matter accordingly.

Kind Regards