Handover of account by ABSA BANK

ABSA BANK handed over credit card debt for recovery by Brooks & Luyt Inc. I could never obtain any calculation of the outstanding credit card debt either from ABSA nor Brooks & Luyt Inc. On the 31st of December 2015 I've written a detailed letter for the attention of Ms. Zikhona Mrwebi (team administrator) explaining and providing my calculations that meant ABSA was owing me money on the card due to interest rate that was erroneous. This letter was email to 3 e-mail addresses provided to me (appearing in earlier Brooks & Luyt Inc. correspondence). The email was sent on the 31st of December 2015 and till date none of the three ladies rep**** back. I tried calling several times and nobody responsible for my case file were ever available to speak to me. Instead I was told that somebody will call me back. Visiting the local ABSA branches is just as fruitless and frustration often gets the best of me. If any of the two institution could only reply on my correspondence, i'll be happy.