Frustrated !!!
It is with utter frustration that I write this review.
1. A payment for the full balance on my account was made on 15 August 2019. 2. Proof of payment was emailed to *** and via whatsapp on ***. 3. However, 15 days later, the payment has not been allocated to my account. 4. As per your Consultant Enock, they cannot find the reference number !!!? 5. The same reference number has been used for all the payments.
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Brooks and Luyt's replyOfficial
06 Sept 2019, 13:56Good day,
Thank you for bringing this matter to our attention, and kindly accept our apology for any inconvenience caused.
This has been escalated to the relevant Manager for further investigation and someone will be in contact with you as soon as possible.
Kind Regards,
Thank you for bringing this matter to our attention, and kindly accept our apology for any inconvenience caused.
This has been escalated to the relevant Manager for further investigation and someone will be in contact with you as soon as possible.
Kind Regards,
Brooks and Luyt's reply06 Sept 2019, 13:56
Official
Good day,
Thank you for bringing this matter to our attention, and kindly accept our apology for any inconvenience caused.
This has been escalated to the relevant Manager for further investigation and someone will be in contact with you as soon as possible.
Kind Regards,
Thank you for bringing this matter to our attention, and kindly accept our apology for any inconvenience caused.
This has been escalated to the relevant Manager for further investigation and someone will be in contact with you as soon as possible.
Kind Regards,