FNB, Discover and Brooks&Luyt are just pathetic

I can’t believe the pathetic behavior of these attorneys. I settled my account in Feb 2021 after it was handed over. Been trying since Feb to get a settlement letter and have received nothing. To top it all off they have taken the account to Transunion and listed it as behind. How do you get attorneys who don’t know the law. If they conveyed the message to FNB and Discovery as holders of the credit card account that account has been paid in full but these two bank still went to list on the credit bureau , then these two banks are even more pathetic than their attorneys