SN
Sally N
1 reviews | Active since Sept 2021
27 Sept 2021, 15:25
False claims and unprofessional service
My domestic helper keeps receiving threatening phone calls from a variety of unlisted numbers that show up as "Spam" when run through True Caller. They keep demanding payments for her cellphone account. The contract in question ended back in February 2021 and she does not owe this money. The callers are extremely unprofessional. After a great deal of prompting, they provided her with an email address for your company. The onus should not be on her to prove that she does not owe this money.
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Replies (2)
Brooks and Luyt's replyOfficial
27 Sept 2021, 16:18Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Brooks and Luyt's reply27 Sept 2021, 16:18
Official
Good day
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
SN
Sally N's updateReviewer Update
05 Oct 2021, 08:16After an initial call on the above matter, I was promised a return call. A week has now passed and there has been no further communication. And my domestic helper continues to be bombarded by calls and receiving threatening messages about non-payment for an account that does not exist. This is completely unacceptable. The onus should not be on the consumer to correct the error on your company's side.
SN
Sally N's update05 Oct 2021, 08:16
Reviewer Update
After an initial call on the above matter, I was promised a return call. A week has now passed and there has been no further communication. And my domestic helper continues to be bombarded by calls and receiving threatening messages about non-payment for an account that does not exist. This is completely unacceptable. The onus should not be on the consumer to correct the error on your company's side.