******ion - Collection fees
<p>My Woolies account was handed over to B&L in 2013 after I made arrangements with them and they ensured me that they will not hand me over. Well since March 2013 I have had the pleasure to deal with *********** people 4-5 times a month. Clearly no recordings are made of conversations and no notes are taken. To my surpirse I requested a statement of Accounts - Whem B&L took over my account, my balance was R 10327.37, in the last 3 years a made payments to the value of R 8200.00. To my surprise I still owe the company R 9156.80 as they charged me R 7209.27 in collection fees - ***!!!!!!! I need an explantation and soon - Your service is appaling and when you contact the call centre you speak to people that are *********** and can't give answers. When I spoke to Fabian Fransman this morning his reactions was that " that is our collection fees" This is bull**** - No wonder people run away and wait for debt to prescibe - Not a happy customer - As i AM CLEARLY lining your pockets I want Answers Immediately !!!!!</p>
We refer to the complaint received on 13 October 2016 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 13 October 2016 and hereby confirm that we act on behalf of Woolworths.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.