1 reviews | Active since Sept 2018
Exceptionally poor management of account, questioning *****
About 9 months ago my account was handed over by Std Bank to Brooks Luyt to manage payments. Each month I receive phone calls to say if I default I will be blacklisted for 5 years only to find out now that the R16050 paid to date only reflects as R7500 on their system. R9000 missing? Two more payments made to Brooks Luyt was not even paid to Standard Bank which of course place my credit rating at a poor score which is impacting me now in a very negative way. After numerous calls to Brooks Luyt asking for an explanation on the missing money, I am yet to hear back from anyone senior that can actually make an informed decision and assessment on where the problem seems to be. I have sought legal assistance. Considering Brooks Luyt are failing to provide any answers as to the missing funds I can only come to the conclusion that this may be *****? By a legal firm? What is my next option here without having my rating and record impacted worse? Ombudsman? Any advice on how I can deal with the matter and have this resolved?
We refer to the complaint received on 21 September 2018 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.
We refer to the complaint received on 21 September 2018 and hereby confirm that we act on behalf of Standard Bank.
We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.
We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.