Edgars ***

I keep getting a message regarding my mom's edcon account saying "How can we help you? ***".

This account was paid in full and closed by me almost 2 years ago. I belive it was the springs branch however now they keep harassing her and sending me threatening emails. I've responded each time with the following:

"To whom it may concern

Please note that this account was closed years ago in your branch. This was done the very same day all outstanding debt was paid in full.

There is an error on your part regarding this and there will be no further payment from my side as it seems this outstanding balance is due to an admin error on your part.

Your records will show the card has not been used since the day the funds were paid in full. I requested the account to be closed and now I receive the below mail.

If you need further information please give me a call on ***.

Additionally please provide me with written communication regarding this matter."

And each time I just get a how can we help you mail. My mother is a pensioner whom has very little. She stays in a shack in Springs and this account was opened whilst she worked as a domestic and was used mostly to assist the family with school clothes. It got to s stage where it was better to close the account and this is what I duly did. It was almost R5000 if I'm. Not mistaken that I paid to settle the debt and close the account.

Please sort this out. I am not paying even R1 more as this whole mess is Edcons own incompetence at closing an account I asked to be closed.