CL
Cynthea L

1 reviews | Active since Nov 2013

22 Jun 2016, 13:06

Dishonest work ethics

<p>I had a FNB credit Card about 10 years ago. I dealt with MBD attorneys a couple of years ago and the debt was settled. The status on the Credit Bureau also reflected as Paid Up for this debt. I have told Brooks and Luyt this numerous times but clearly they prefer to continue harrasing me at work, calling my husband, my cell phone etc at any time of the day and night. Clearly they have bought old debt from some anknown source and trying to make a dishonest fast buck without looking at the facts. They will probably come back with their same old copy and paste reply that this complaing will be escalated to the case manager for his review but it means nothing as they said it before as well!</p> <p>Will also report them now to Council for Debt Collectors & Law Society of SA for bad practise and dishonesty.</p>

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply23 Jun 2016, 09:42
Official

We refer to the complaint received on 22 June 2016 and hereby confirm that we act on behalf of First National Bank.

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation.

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably.

Best regards,