Disgusting service

Absolutely disgusted with this call center. I am trying to get a paid up letter for 3 weeks now every consultant yoh speak to has a different story. They transfer you and drop calls. On top of all that they are rude. One of the consultants was actually arguing with me on phone stating that I was putting words in her mouth after she told me calls are recording an my letter would take 7-14 days then she back peddled and stated 21 days... And accused me of lying. Its so upsetting. I worked hard to settle my account only to be messed around for my paid up letter. The worst call center ever!!! This has been a comeplete nightmare!