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MJ
Mtunzi J

1 reviews | Active since Nov 2019

12 Jan 2021, 11:57

Disgusting

I have paid up my woolworths account 27 November 2020 and i was promised a paid up letter within 14 days.....its been 2 months, no paid up letter.....the only thing i receive is daily calls claiming that i still need to make payment towards a woolworths account that i have already paid

0
Replies (4)
Brooks and Luyt
Brooks and Luyt's reply12 Jan 2021, 12:33
Official
 Good day

Please accept our apology for any inconvenience and frustration caused.

Please be advised that this has been escalated to the relevant department for further  assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.

Kind Regards 
MJ
Mtunzi J's update19 Jan 2021, 09:27
Reviewer Update
7 days later still nothing has been done....i will reverse my payment and report this matter to woolworths. Your service is pathetic.
Brooks and Luyt
Brooks and Luyt's reply19 Jan 2021, 10:59
Official
Good day

I will follow up immediately and have someone contact you.

Kind Regards
MJ
Mtunzi J's update22 Jan 2021, 12:37
Reviewer Update
Someone from your complaints department promised to call me within 2 days and we are now on day 3 and the only calls i get daily are from your collection agents. I get 2 to 3 calls daily from you collections department yet i am waiting for a paid up letter. I have just rated you zero on the Hello Peter feedback survey. If i dont get my paid up letter i am taking this up further, reversing my payment along the way