Did not clear on ITC

Brooks Luyt contacted me on behalf of Standard Bank last year March (2014) regarding payment on my credit card. My account was paid in full by April 2014. A letter from Busisiwe at Brooks Luyt confirms this.<br> Today I found out that BL did not clear my name on ITC (as specified in their email). Standard Bank confirmed that the lawyers supposed to do this! It's now a YEAR and I am still on a black list. If this is not rectified ASAP I shall take this to the consumer council. BL did not follow through on their side of the contract between them, SB and me, is this then breach of contract?<br> Standard Bank, consider changing law firms as they are doing a disservice to you and your brand. <br> Either SB or BL needs to come to the party and clear my name. A year is too long to wait for clearance, that's just poor service, negligence and beach of a service contract.<br> Please respond.