DEBIT ORDER REVERSAL OF PAID ACCOUNT

Good Day.

My Standard Bank credit card account was handed over to Brooks and Luyt. For the past three months i have been getting calls and sms' despite settling my account last year November. I was offered a discount and honored payments.

On the 28th Jan 2019 i received a debit order on my personal bank account, as it seems no communication was made to Standard Bank about the settlement of my credit card account. As a result, after having communicated this telephonically as well as in writing to Brooks and Luyt, I have been informed that i may have to wait 7 days from today before the debit order is reversed. This on top of the seven days that have already passed since my initial communication with Brooks and Luyt.

I feel that my case is not being attended to effectively because i have continuously gotten calls to make payment after honoring my payments. I have yet to receive any clarity as to what may be the challenge and I am instead told to keep waiting every time.

Please try to resolve this issue as i am now having financial difficulties due to the unexpected debit order.

Regards

REF: ********** ********** SBSB 2017