Customer Service

I have a Markhams account and I am trying my utmost best to pay this account off. My account has been handed over to Brooks & Lyts attorneys. I am appalled by the unprofessionalism displayed by their agents and management this entire process. They call me every day between hours I specifically told their agents not to call me and they have the audacity to tell me that I am being charged R20 per call. I made an arrangement in June to have a once off debit order from my account, I made it clear that this was a once off debit and I prefer to go into the bank and pay the monthly amount agreed upon: please go back and listen to the call. They deducted money from my account this month without my permission and my bank is requesting a R40 reversal fee, who is going to pay this costs incurred, and now there is not sufficient funds for my rent to be deducted from my account. I spoke to Agents: Quinton Franks and Tebogo Jackals, Management: Catherine Mokone and Sizwe Khumalo with no assistance whatsoever. No one has shown any urgency for my query and I have not received any call back from them, to make matters worse I have to call in and out of the call centre following up on my query while I am being told by Sizwe that Catherine is in a meeting and will respond to my query after 11:30 and I called her 08:58 this morning. Contact number: *** Email: ***