SM
Senate M

1 reviews | Active since Feb 2014

25 Apr 2019, 12:16

Customer Service

Dealing Brooks and Luyt is really frustrating

I was the one who initially contacted you "Brooks and Lynt" to make an arrangement (And now I am being listed as a fugitive), this call was not initiated by you. And ever since I have been in contact with Brooks and Lynt I have had no joy. I was harassed and no records were updated. I have other financial commitments with other Collections departments and I have never had problems with unlike Brooks and Lynt. This has been a depressive moment dealing with BL, I wish I had the money and just payoff everything. I am really tired and exhausted with this relationship.

I really do not know what more I need to do. I do not have R1000.00 and I will not commit to that amount with the current economy status.

With all the numerous attempts to have stable arrangement relationship, I am at the point whereby I don't care anymore what actions you take. It hasn't been worthwhile to be cooperative,patient and hope that we can get to some sort of stability.

I am escalating this matter to the ombusman. I have all the interactions I have has with BL. I REFUSE TO BECOME DEPRESSED BY YOU.

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Replies (1)
Brooks and Luyt
Brooks and Luyt's reply25 Apr 2019, 16:12
Official
We refer to the complaint received on the 23 April 2019 and hereby confirm that we act on behalf of First National Bank. 

We further confirm that the matter has been escalated to the manager overseeing the respective portfolio for investigation. 

We will be in contact with the complainant in an attempt to resolve the issue and trust that this matter will be resolved amicably