JL
Johan L
1 reviews | Active since Jun 2010
20 May 2024, 20:04
CSS Solutions / Brooks and Luyt
This company keeps contacting me regarding an outstanding SARS payment. The more we explain to them that we are disputing the account, the less they care to listen. Their agents are rude and disrespectful. I asked them for a copy of a telephone conversation, but they failed to provide it. Tonight, while I tried to explain to the agent that we were busy resolving the issue, she put the phone down in my ear. Please note that I will not take your calls anymore. You can do all communications in writing. I've forwarded the emails we sent to ***, ***, ***, and ***. If you need to communicate further, you can reply to my email.
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Replies (1)Brooks and Luyt's replyOfficial
21 May 2024, 09:31 Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Brooks and Luyt's reply21 May 2024, 09:31
Official
Good day,
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
Please accept our apology for any inconvenience and frustration caused.
Please be advised that this has been escalated to the relevant department for further assistance and someone will be in contact as soon as possible so that we can rectify this matter accordingly.
Kind Regards,
Customer Care Team
